Safety: how ONYX handles a crisis

Effective November 2, 2026.

ONYX is an AI coach, not a therapist or medical provider. In a crisis, call or text 988. Outside the US, call your local emergency number.

EMBARK is a discipline app. ONYX, its coach, helps you do the tasks you set for yourself. It is not a medical device, and it doesn't diagnose, treat, cure or prevent any condition. For anything about your health or your mind, talk to a doctor or another licensed professional.

If you're in danger

• US: call or text 988 (Suicide & Crisis Lifeline), any time, free.
• Emergency: call 911 in the US, or your local emergency number.
• Outside the US: your local emergency number, or a crisis line where you live.

What ONYX does in a crisis

If something you write suggests you may be in danger (thoughts of suicide or self-harm, someone hurting or threatening you, or wanting to hurt someone), ONYX:

1. Stops coaching. No tasks, streaks, scores or consequences in that reply. 2. Points you to real help: 988 in the US, or your local emergency number. 3. Ends every lock. Any app lock that's on ends right away, and any lock coming up is cancelled. 4. Takes the pressure off. No nudges, no new locks and no misses counted while the safety pause lasts. EMBARK keeps only the date it happened, never what you wrote.

ONYX treats an indirect sign as danger too, and asks plainly whether you're safe. If you're not sure, call or text 988.

When ONYX points you to a professional

Some things need a person who is trained and licensed, not a coach. If you mention a diagnosis or medication, low mood that has lasted a couple of weeks or more, panic, trauma, dependence on a substance, signs of an eating disorder, or you ask for therapy, ONYX says plainly that it's a coach, not a therapist, and suggests a licensed professional. It stops pushing on that topic. It keeps coaching your other tasks only if you want it to.

Places to start in the US: 988 (call, text or chat), FindTreatment.gov or the SAMHSA helpline (1-800-662-4357, free, any time), and the ANAD helpline (1-888-375-7767) for eating concerns.

What ONYX never does

• Diagnose, guess at or name a condition.
• Give a treatment plan, talk about medication, or work through trauma.
• Set a task built on not eating, not sleeping, dehydration or punishing exercise.
• Tell you to push through pain, injury or sickness. Use an emergency pass and see a doctor if it's serious.
• Pretend to be a person. ONYX is an AI, and the app says so when a chat starts and every 3 hours.

Your safety tools in the app

• Emergency passes: up to 5 a month, your choice, for real life.
• Never locked: calls, texts, emergency calls, maps, medical and health-device apps, authenticator apps and safety apps.
• Protected time: nothing is due and nothing locks in time you protect.
• Report: every ONYX reply has a Report button. A person on our team reviews every report within 7 days.

Contact

Questions about safety: embarkteam.app@gmail.com. This page isn't monitored for emergencies; if you're in danger, call or text 988 or your local emergency number now.